Return Policy

We offer a 30-day return policy. This means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition as you received it—unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, please contact us at info@musthavez.be.

If your return is accepted, we will provide you with a return shipping label and instructions on how and where to send your package. Items returned without first requesting a return will not be accepted.

For any questions regarding returns, feel free to contact us at info@musthavez.be.

Damages & Issues

Please inspect your order upon arrival and contact us immediately if your item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, such as:

  • Perishable goods (e.g., food, flowers, or plants)
  • Custom-made products (e.g., special orders or personalized items)
  • Personal care items (e.g., beauty products)
  • Hazardous materials, flammable liquids, or gases

If you have questions about a specific item, please contact us.

We do not accept returns on discounted items or gift cards.

Exchanges

The fastest way to get what you want is to return the item you have and, once your return is accepted, place a new order for the replacement item.

European Union 14-Day Cooling-Off Period

Notwithstanding the above, if your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.
As mentioned above, the item must be in the same condition as received—unworn or unused, with tags, and in its original packaging. Proof of purchase is required.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
If approved, you will be automatically refunded via your original payment method within 10 business days.

Please note that it may take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at info@musthavez.be.