Our delivery time in normal circumstances is between 7-14 days (maximum 18 days in case of customs delay or shipping via Bpost). It can take up to one week before a status update is available.

The day before delivery you will receive an e-mail from the delivery service with detailed information about the delivery times. In this e-mail you also have the possibility to change your address, if necessary. It is important to keep a close eye on this e-mail.

In order to track your package, you will receive a track and trace code by e-mail. With this code you can track your package on our website. As soon as the delivery service has received the package, you will also find the track and trace number of the delivery service in the status update. With this number you can track the progress of your package on the website of the delivery service.

We strive to deliver your order to you as soon as possible and hope that this information helps you to track the progress of your order.

In most cases we deliver within the specified delivery time of 97%. However, sometimes there may be circumstances that cause your order to be delayed. The exact duration of the delay will be communicated via e-mail. Common reasons for delays include holidays.

Once the parcel has been processed by the postal company, the track and trace information will be made available. We aim to make this information available within one week of placing your order. In some cases, however, it may take a little longer for the track and trace information to be available.

We understand that it is important to be able to track the progress of your order and will do our best to make the information available as soon as possible.

Good news! With us, the team takes care of the shipping costs completely. We offer a FREE shipping service on all our products, so they will be delivered to your doorstep without any extra costs.

After placing an order with Melandi, you will automatically receive an order confirmation in which you can find your unique order number.

Did you not receive the order confirmation?

Please check your spam box to make sure the email did not end up there by mistake. If you still cannot find the confirmation, please do not hesitate to contact us directly via our contact page.

We value the environment and would like to do our part. That is why we kindly ask you to contact us first, so that we can make a suitable arrangement together. In this way, we work together towards a greener future!

We are sorry to hear that you are not satisfied with your experience. Our apologies for this. We are ready to hear what exactly went wrong. In case of damage or defect, you are entitled to a new product. Therefore, always send clear photos and videos with your e-mail to us.

If you are not satisfied with your order, you have the option to exchange or return it within 14 days of receipt. The products must be in the original packaging and provided with labels and tags. The product must not show any signs of use.

For a return shipment, it is always required to use a Track and Trace code. The sender is responsible for the shipment. Please note that the costs and risk of the return shipment are for the account of the buyer/sender. Return costs and shipping costs are not reimbursed.

Once we have received the returned items, we will ensure that the purchase amount is

Thank you for your recent order with us!

If there was a mistake, don't worry! We're here to help.
Contact us via email or our live chat and let us know what changes we need to make for you.

You can make changes to your order up to 24 hours after placing it.
Updating your contact information is possible at any time. We want to make sure you receive your order without any problems!

You can enter a discount code in the last step of the
ordering process: You can
find this on the checkout page. in the box 'discount code or
gift voucher.

Please note that
each discount code has specific conditions that the
order must meet before the discount is calculated on the order.
These conditions are stated with the discount code.

After entering the discount code, a message will
appear on the screen that the discount code has been successfully processed or will
indicate which conditions the order must meet in order to still qualify
for the discount.

If the discount has been processed, the discount amount will
be calculated with the total price. The discount amount is also
shown separately.

It may take a few minutes before you receive the confirmation in your mailbox. It is also possible that these are blocked by the spam filter of your e-mail program.

We advise you to check your spam filter settings and adjust them if necessary. If you are unable to do so, please contact our customer service, we will be happy to help you.

If your order or part of it has been cancelled by us, this is usually due to stock or a warehouse error during packaging.

The items you ordered may have been very popular and it may happen that an item has sold out just before you placed your order. In rare cases, the stock cannot be updated in our system in time and the item will be cancelled. Sorry!

You can reorder the items if possible and if you have already paid, the refund will be processed as soon as possible. If you have chosen credit card as payment method, the amount has not yet been debited from your account. The reservation on your credit card has been lifted.

It may happen that a certain size or item
is out of stock. In that case, we can notify you
when your size is available again. 

On the product page, you can
select your size or color. If this size is out of stock, a
pop-up screen will appear where you have the option to enter your email address.
Confirm your email address by clicking the 'notify me' button.

When we have the item in your size back in stock, you will automatically receive a notification at theemail address
you provided.Please note! It is possiblethat an item will be sold out again soon after you have received the notification,because there may be more customers who have requested a notification. Ifthis is the case, we recommend that you register again for a notification.

In the event that you have ordered one or more items
, but have not received these items, it is possible that your
order is delivered in multiple packages. This is often the
case, for example, if your order also  contains partner items  .
You can then find the different shipments via the track & trace code.

If this is not the case, it is best to contact
our customer service, we will be happy to help you.