Privacy Policy

Last Updated: December 5, 2024

This Privacy Policy describes how MUSTHAVEZ (the "Site," "we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, make a purchase from MUSTHAVEZ (the "Site"), or otherwise communicate with us regarding the Site (collectively, the "Services").

For the purposes of this Privacy Policy, "you" and "your" refer to users of the Services, whether as a customer, website visitor, or any other individual whose information we collect under this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, operational updates, legal compliance, or regulatory requirements. We will post the revised Privacy Policy on the Site, update the "Last Updated" date, and take any other required steps as mandated by applicable laws.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information from various sources as outlined below. The type of data collected depends on how you interact with us.

In addition to the specific purposes described below, we may use the collected information to communicate with you, deliver or improve our Services, comply with legal obligations, enforce applicable terms of service, and protect or defend the Services, our rights, and the rights of other users or third parties.

What Personal Information Do We Collect?

The types of personal information we collect depend on how you interact with our Site and Services. The term "personal information" refers to data that identifies, relates to, describes, or can be linked to you. Below are the categories and specific types of personal information we collect.

Information We Collect Directly From You

Personal data you provide directly through our Services may include:

  • Contact Information – Your name, address, phone number, and email address.
  • Order Information – Your name, billing address, shipping address, payment details, email address, and phone number.
  • Account Information – Your username, password, security questions, and other data for account security.
  • Customer Support Information – Any details you provide in communications with us, such as messages sent through our Services.

Some features of the Services require you to provide this information. Choosing not to provide it may limit access to certain functionalities.

Information We Collect About Your Usage

We automatically collect certain information regarding your interactions with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar tracking technologies ("Cookies"). Usage Data may include:

  • How you access and use our Site and account
  • Device information, browser type, and network details
  • Your IP address
  • Other technical data related to your interaction with our Services

Information We Obtain From Third Parties

We may receive data from third parties, such as service providers who collect information on our behalf, including:

  • Website and service support providers, such as Shopify.
  • Payment processors, which collect financial data (e.g., bank account, credit/debit card details, billing address) to process payments, fulfill orders, and deliver products/services.
  • Marketing and advertising partners, who use tracking technologies (pixels, web beacons, SDKs, third-party libraries, and cookies) to collect data when you engage with our Site, emails, or advertisements.

All third-party data is processed in accordance with this Privacy Policy.

How We Use Your Personal Information

Providing Products & Services

We use your personal information to fulfill our contractual obligations to you, including:

  • Processing payments and completing orders
  • Sending order confirmations, shipping details, and updates
  • Managing returns, refunds, and exchanges
  • Creating and managing your account

Additionally, Shopify may match your account with its other services to improve your shopping experience. Shopify processes your data in accordance with its Privacy Policy.

Marketing & Advertising

We may use your personal information for promotional purposes, including:

  • Sending marketing emails, SMS, or postal promotions
  • Displaying advertisements tailored to your interests

For European Economic Area (EEA) residents, this data processing is based on our legitimate interest in selling our products, in accordance with Art. 6 (1) (f) GDPR.

Security & Fraud Prevention

We use personal information to detect, investigate, and prevent fraudulent, illegal, or malicious activities. If you create an account, you are responsible for keeping your credentials secure. If you suspect your account has been compromised, contact us immediately.

For EEA residents, this processing is based on our legitimate interest in securing our website, per Art. 6 (1) (f) GDPR.

Customer Support & Service Improvement

We use personal data to assist with inquiries, improve our services, and maintain customer relationships (Art. 6 (1) (f) GDPR).

Cookies & Tracking Technologies

Like many websites, we use cookies to enhance functionality and analyze user behavior. For details on Shopify-related cookies, see Shopify's Cookie Policy.

Cookies help us:

  • Improve user experience
  • Conduct analytics and optimize site performance
  • Deliver targeted advertising

You can manage or disable cookies via your browser settings, though doing so may affect site functionality.

How We Share Your Personal Information

We may disclose your data in the following cases:

  • Service providers & partners – Payment processors, IT support, fulfillment partners, and analytics providers.
  • Marketing & business partners – For advertising and promotional purposes.
  • Corporate transactions – In the event of a merger, acquisition, or bankruptcy.
  • Legal obligations – When required by law, such as responding to subpoenas or enforcing terms of service.

We do not sell or share sensitive personal information without consent.

Your Rights

Depending on your location, you may have the following privacy rights:

  • Right to Access – Request details on your personal information.
  • Right to Deletion – Request that we delete your personal data.
  • Right to Correction – Request corrections to inaccurate data.
  • Right to Data Portability – Obtain a copy of your data or request its transfer.
  • Right to Opt-Out of Data Sharing & Targeted Ads – Opt out of personal data processing for advertising.
  • Right to Restrict Processing – Request limited use of your data.
  • Right to Withdraw Consent – Revoke consent for processing personal data.
  • Right to Appeal – Challenge a denied request.

To exercise these rights, contact us at info@musthavez.be.

We will not discriminate against you for exercising your rights. If needed, we may verify your identity before processing your request.

Data Retention & Security

We retain personal data based on legal, contractual, and operational requirements. While we implement robust security measures, no system is entirely foolproof. Avoid transmitting sensitive information through unsecured channels.

Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or security of those sites. Please review their policies before providing any data.

Children’s Data

Our Services are not intended for children, and we do not knowingly collect personal data from individuals under 16. If you believe a child has shared data with us, please contact us to request deletion.

International Data Transfers

Your data may be transferred, stored, and processed outside your home country. If transferred outside Europe, we use legally approved mechanisms, such as EU Standard Contractual Clauses, to ensure compliance.

Contact Us

For questions about this Privacy Policy or your personal data, contact us at:

📧 Email: info@musthavez.be
📍 Address: Jan Samynlaan 43, 2100, BE